The best facilities. The best doctors. Verified against a 5-level, 12-specialty audit framework — before any hospital goes live on Practo Assured.
When a patient walks into a Practo Assured hospital, they should never have to ask "do you have what I need?" Our audit guarantees the answer is yes — for the specialty their ailment falls under.
Symptoms, common names, procedures and services on practo.com are all tagged to a specialty — so the patient always lands on the right care path.
Each specialty at each hospital is scored on infrastructure, hygiene, safety and patient convenience — only those that clear the bar go live.
We only on-board doctors whose specialty qualifies in the audited hospital — with 15+ years of experience and a strong patient-review track record.
Every specialty is scored on the same three pillars, calibrated for clinical context. The weighting ensures clinical capability comes first — without compromising the patient's hospital experience.
The clinical heart of the audit. Can this hospital actually deliver the full treatment pathway for this specialty?
Care extends beyond the OT. Can the patient and family reach, stay and recover comfortably?
Non-negotiable. The environment must be safe before any clinical work happens in it.
Every hospital-specialty is audited top-down across five hierarchical levels. The first three are shared openly; the last two carry the audit's operational depth and are held within the panel to protect integrity.
Every audit involves a physical visit by a senior auditor. Equipment is seen, registers are checked, staffing is verified bed-by-bed where it matters. The panel then reviews the evidence before any approval.
Pull hospital profile, equipment list, doctor roster per specialty applied for.
Physical inspection of OPD, OT, ICU, wards, diagnostics & sterile services.
Photos, PDFs, equipment serial verification and staffing register checks.
Senior auditor scores; the standard is cross-validated against the v8 framework.
Approved / Not Approved per specialty, with a structured gap report to the hospital.
Every claim is verified by a physical visit. We do not score from photos alone.
Equipment serial numbers, AMC contracts and duty rosters are sampled directly.
Auditor scoring is independently reviewed before any approval.
Hospitals receive specific, evidence-backed feedback on every "Not Approved".
The largest pillar by weight, because clinical capability is what actually treats the patient. Three sub-categories, each with multiple item-level checks audited on-site.
Can the hospital diagnose accurately, in-house, without sending the patient elsewhere?
Does the physical setup support a full treatment pathway, end to end?
Specialty-specific capability that lifts a hospital from "competent" to "excellent".
Item lists shown here are illustrative; the specialty-specific framework applies the relevant subset and weights.
A hospital can be clinically capable but unsafe — and we will not approve it. Hygiene and safety are audited zone-by-zone, with staffing ratios checked alongside equipment.
Cleanliness verified in every patient-touching zone, not just public spaces.
Safety is staffing plus equipment. Both are checked; the weaker of the two sets the score.
The single biggest predictor of post-op recovery and ICU outcomes. We verify staffing rosters against bed counts during the on-site walkthrough — not from a submitted policy document. ICU is benchmarked toward 1:1; ward staffing to the bed count actually in use.
A "Not Approved" is the start of a conversation, not the end of one. When a hospital falls short, we hand back the exact gaps — missing equipment, staffing shortfalls, hygiene fixes. Over the following months hospitals invest, upgrade, and re-audit — and many cross the qualifying bar on a later pass. The standard pulls the whole ecosystem up.
Each specialty is scored against the v8 framework during the on-site visit.
We give the hospital a specific list: the exact equipment, staffing and hygiene items that held the score back.
Over the next few months the hospital procures equipment, hires staff and fixes facilities.
The specialty is re-assessed. Improved facilities lift the score — many now make the qualifying cut.
The loop closes — and raises the floor. Hospitals that didn't qualify the first time use our gap report as an upgrade roadmap. Roughly 1 in 3 re-audited hospitals clear the bar on their next attempt, so the audit doesn't just filter facilities — it actively improves the care available to patients.
Each specialty has its own version of the framework — equipment, OT requirements and clinical pathways differ for a cardiac surgery hospital vs an IVF centre vs a pediatric unit. The same pillars apply; the bar is set differently.
Everything captured on-site rolls up through the eight sub-categories into the three weighted pillars — Treatment Infrastructure (50%), Hygiene & Safety (30%) and Patient Convenience (20%) — to produce a single composite score for each specialty on a 1-to-5 scale. That score is what “Approved” or “Not Approved” actually means.
The rule is simple. A specialty must score above 4.0 to go live. Anything at 4.0 or below is Not Approved for that specialty — even if the same hospital qualifies in others. This is the line behind every approval number that follows.
Patients and partners see the simple 1–5 score — but nothing is hidden. Every score drills all the way down:
Two years of disciplined audits — every hospital that today carries the Assured badge passed through this framework, and 4 in 10 applications were turned away.
Source: Internal Scoring Tracker (Framework v7 → v8). Audit window: May 2023 onward. 862 approved · 574 not approved.
In two years we have turned away 574 hospital-specialties — roughly 2 in 5. This is the part patients never see, but it is the reason "Assured" carries weight.
Just 45% approved — ICU staffing and emergency-response thresholds are the hardest to clear.
320 audits — 128 hospitals did not pass on infrastructure or hygiene grounds.
52–56% pass rate — the most stringent equipment and protocol verification of any specialty.
Hospitals are re-evaluated as facilities change. Past approval is not a permanent guarantee.
Every symptom, common name, procedure and service on practo.com is mapped to a specialty. That specialty is scored at the hospital level. The doctors at that hospital are then verified individually. The chain is unbroken.
The patient never sees this machinery — they just see the right hospital and the right doctor at the right time.
A hospital can be excellent and still have inexperienced doctors. We close that gap by enforcing a doctor-level standard on top of the hospital audit — the patient's outcome depends on both.
Practising experience in the qualifying specialty — no exceptions for Assured hospitals.
The doctor's specialty must be one in which the hospital passed the audit.
Active consultancy or surgical privileges at the audited hospital — verified at on-boarding.
Experience and credentials tell you what a doctor is qualified to do. They don't tell you what it's like to actually be treated by them. So on top of the 15-year bar, we fold 40L+ crowd-sourced consumer reviews into doctor profiling — the part of the standard that only patients can supply.
Over four million verified patient reviews across practo.com feed directly into doctor profiling.
Reviews are linked to actual consultations and procedures — not anonymous, unverifiable ratings.
Bedside manner, wait times, clarity of explanation and post-op follow-up — things no on-site audit can measure.
Profiling reads sustained patterns across hundreds of reviews, so one-off opinions never swing a profile.
The result: an Assured doctor clears experience, specialty match, hospital privileges — and a sustained, crowd-verified track record of patient care.
The best facilities. The best doctors. Verified, and continuously improved — before your patient ever walks through the door.