Practo · B2C Care Navigation

Operating Margin
Growth Levers
Jun → Sep 2026

May is closed at 558. The targets ahead require 646 by September — a 16% lift over May (12% YoY growth by September). Each lever shows what share of the growth above May it is expected to contribute, each month.

Apr 519
May Closed 558
Sep Target 646
Target Delta +88
Target Growth v May +16%
Sep Growth YoY +12%

⚠ June lever percentages are amplified by a small denominator — a ₹1.8L jump sits on a ₹2L total delta base for the month, so % figures swing wide. Read June lever % with caution; July onward stabilises.

April
519
Two months back
May · Closed
558
Baseline
June · Target
560
+2 · 0% above May
-3% YoY
July · Target
605
+47 · +8% above May
+5% YoY
August · Target
607
+49 · +9% above May
+9% YoY
September · Target
646
+88 · +16% above May
+12% YoY
IP / Day
45→56
+24% throughput
Dependency Buckets
% of growth above May expected from each lever

Each card is a dependency bucket. Click to expand the sub-levers and projects behind it. Four new levers join this refresh: IT Infra Cost Led, Reach + POC Led, UAE MP Led, and Others. Prime's volume sub-lever now splits into Organic and Paid.

AL
Assured Led
Dominant lever · Leads + GMPL
Jun
564%
Jul
69%
Aug
104%
Sep
90%
Total
94%
Sub-levers & projects
Sub-dependency breakdown
LL
Leads Led
Jun 687% Jul 74% Aug 141% Sep 103%
112%
GT
GTM (Jun spike — small base)
Jun 503% Jul 17% Aug 19% Sep 11%
20%
PM
Performance Marketing
Jun 69% Jul 30% Aug 29% Sep 23%
27%
PE
PEDA Releases
Jun 115% Jul 18% Aug 70% Sep 50%
48%
NI
New Initiatives
Jun 0% Jul 9% Aug 23% Sep 20%
18%
GM
GMPL Led
Jun -120% Jul -5% Aug -37% Sep -13%
-18%
GMPL will drop further without interventions. To keep up with leads growth we need to pace up GMPL growth.
Leads · GTM projects (Relations Led)
Super KA + KA Wins and Winback Plan
Leadership connects with warm KA leads to close Assured contracts. Pipeline: Manipal, Sparsh, Sakra — expected June close.
ACM Excellence Track for Retention and Winback
Comprehensive ACM playbook — performance reports, upsell strategies, joint business plans. Partner Performance Reports tool shipped.
Leads · Performance Marketing projects
AI Marketing Optimisation Track
AI-led optimisation targeting 10% paid marketing efficiency improvement via Actioneer platform.
Google Ads ↔ Internal Data Correlation
AI Optimisation Suggestions
Anomaly Detection
Prompting Engine for Analysis
Automated Campaign Creation
Automated A/B Experimentation
Paid Sx (SEM + Meta)
Leads · PEDA projects
India GMV and Leads Growth Charter
a. Practo Sure (Surgery Cost Calculator)
b. Search 2.0
c. WhatsApp CTA on Assured Profiles
d. Listing & Assured Card Redesign
e. Reviews
API + T2 Expansion Upside
Filed under New Initiatives.
GMPL Led · projects
Cost per Walkin Migration Track
Migrate practices below ~240 GMPL to cost-per-walkin to erase attribution hurdles and improve GMPL per account to ~500. 5 accounts signed May, 8 expected June.
Unblocking Attribution
Software Integrations Track
13% of Assured leads on two-way API — target 18% by June exit. Integrate HIS/HMS partners to overcome tech and data privacy barriers.
Smart Attribution Agents
AI swarm driving end-to-end Assured Leads lifecycle — booking to IP. Ideation phase.
OC
Ops Cost Led
Steady tailwind
Jun
250%
Jul
19%
Aug
18%
Sep
29%
Total
26%
Projects behind this lever
Key projects
Ops Excellence Charter
Process redesign and AI-led transformation to enable cost-savings on resources deployed. Driven by Ops leaders across BUs.
ATRP (AI To Run Practo) Track
AI agents embedded in Practo operations — each owns a high-volume, repetitive function. Ship v0 fast, ramp as trust is earned.
Live: Ally, Caro (WA campaign + Skalix voice), Sage
Aisha (Doctor Experience Agent) — building through June
IT
IT Infra Cost Led
New lever
Jun
400%
Jul
15%
Aug
12%
Sep
5%
Total
13%
Projects behind this lever
Key projects
Infrastructure cost rationalisation
Carried over from Ops Excellence Charter scope — server, compute, and tooling cost optimisation. Detailed project breakout pending.
RP
Reach + POC Led
Drag — new lever
Jun
-500%
Jul
-24%
Aug
-24%
Sep
-16%
Total
-25%
Mitigation projects
Key projects
Reach + POC performance
Reach and Practo One Clinics combined drag on OM growth. Detailed project breakout pending.
UAE
UAE MP Led
New lever · GCC market
Jun
50%
Jul
11%
Aug
10%
Sep
6%
Total
9%
Projects behind this lever
Key projects
UAE Marketplace growth
GCC market expansion lever — UAE marketplace contribution to OM. Detailed project breakout pending.
PL
Prime Led
Drag · Organic + Paid + PFC
Jun
-804%
Jul
-2%
Aug
-43%
Sep
-25%
Total
-33%
Sub-levers & projects
Sub-dependency breakdown
OV
Organic Volume Led
Jun -317% Jul -5% Aug -36% Sep -25%
-26%
PV
Paid Volume Led
Jun -487% Jul -24% Aug -36% Sep -19%
-30%
PF
Prime PFC Led
Jun 0% Jul 28% Aug 28% Sep 18%
23%
Prime PFC Led · key projects
Prime Fraud Striker
Striker System detects & penalises practices gaming Prime refund policy. May: AI rejected 2.09L refunds; Striker practices dropped refund rates 55%→42%.
June target 16L (6L comfortable win)
~700 practices ≥40% refund rate; 107 in Striker. Gap analysis end of week.
Cashless with Discounts Pilot
Fraction of take rate back to customers on cashless usage to raise walk-in rates and reduce No Shows. Scoping underway.
Organic + Paid Volume · note
Volume split was previously tracked as a single "Prime Volume Growth Led" line; this refresh breaks it into Organic and Paid. Both are currently dragging OM growth — detailed project breakout pending.
CL
Consumer Led
Demand-side
Jun
50%
Jul
6%
Aug
14%
Sep
3%
Total
8%
Projects behind this lever
Key projects
LO Reduction Track
Web Landing Pages
O
Others
Unattributed / residual
Jun
90%
Jul
5%
Aug
9%
Sep
8%
Total
8%
What this covers
Note
"Others" captures OM movement not yet mapped to a named lever. June's 90% reflects the same small-denominator effect flagged above — a ₹1.8L move against a ₹2L base. Stabilises to single digits from July.
Complete data
All levers · % of growth above May expected each month

How to read: Each % is the expected share of that month's OM growth above May attributable to that lever. May is closed at 558 — all forward months are targets. June figures are amplified by a small ₹2L total delta base (a ₹1.8L move alone equals 90%+ of June's delta) — treat June % with caution.

LeverJuneJulyAugustSeptemberJun–Sep Total
Assured Led 564% 69% 104% 90% 94%
↳ Leads Led 687%74%141%103%112%
↳ GTM 503%17%19%11%20%
↳ Performance Marketing 69%30%29%23%27%
↳ PEDA Releases 115%18%70%50%48%
↳ New Initiatives 0%9%23%20%18%
↳ GMPL Led -120% -5% -37% -13% -18%
Ops Cost Led 250% 19% 18% 29% 26%
IT Infra Cost Led 400% 15% 12% 5% 13%
Reach + POC Led -500% -24% -24% -16% -25%
UAE MP Led 50% 11% 10% 6% 9%
Prime Led -804% -2% -43% -25% -33%
↳ Organic Volume Led -317% -5% -36% -25% -26%
↳ Paid Volume Led -487% -24% -36% -19% -30%
↳ Prime PFC Led 0%28%28%18%23%
Consumer Led 50% 6% 14% 3% 8%
Others 90%5%9%8%8%
OM absolute 560 605 607 646
Expected delta above May +2 +47 +49 +88 +186
% Growth v May 0% 8% 9% 16%
% Growth YoY -3% 5% 9% 12%
IP / Day 46 48 51 56